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AS OF SEPTEMBER 1, 2010 WE NO LONGER HAVE A 30 DAY MONEY BACK GUARANTEE
If, for any reason, you are dissatisfied with our hosting services, we will refund your hosting fees at any time after you have signed up for an account with us (MINUS PRORATED FEE FOR ACTUAL USE OF OUR SYSTEM). You may cancel your account through your members panel or by support ticket.
We cannot accept cancelations by phone.
Please, NOTE that domain name registrations and any add on services are final and non-refundable. As changes are no longer allowed after a registration request is submitted, you should always check for correct spelling before purchasing a domain name. If you have received your domain as a free bonus with one of our hosting packages, you will receive your refund, minus prorated fee for time on our server and the current costs for the domain. |
SERVICE GUARANTEES
99.9% Network Uptime Guarantee
F.D.W. Hosting Co. guarantees that your website(s) will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network and server uptime.
However, we cannot be held responsible for upstream problems outside of our network and areas where F.D.W. Hosting Company has no direct influence, such as backbone provider failures, fiber-optic main line cuts, DNS or Registrar problems with subscribers' domain names, routing problems between a client's location and our data center.
The uptime guarantee is also not applicable if the service interruption was caused by a natural or unnatural event that is not directly under the control (or jurisdiction) of F.D.W. Hosting Co..
F.D.W. Hosting Co. may temporarily deny or terminate the Service upon client's failure to pay their charges at due time.
F.D.W. Hosting Co. guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:
a. Server Hardware Breakdown.
b. User error(s) or purposeful interruption(s) (e.g. if the client shuts his/her own server down, F.D.W. Hosting Co. is not responsible for the downtime).
c. Failures due to software that is not explicitly supported by F.D.W. Hosting Co..
Consequently, if a hardware crash provoked by the customer happens, F.D.W. Hosting Co. has no responsibility for the resulting downtime.
Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.
Scheduled Downtime is any scheduled interruption of the services for the purpose of network software/hardware upgrades, or replacement of any network equipment in order to be provided better service for the customers. Scheduled downtimes occur within pre-notified downtime periods, with as many warnings as possible sent via e-mail or posted in our news section minimum 24-hour in advance. |
SUPPORT RESPONSE GUARANTEE
F.D.W. Hosting Co. guarantees 24/7 support available 365 days per year.
Support is available via support ticket, via our phone lines and members control panel. Each ticket is replied to within no more than 60 minutes after it has been opened. |
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F.D.W. Hosting Group