With single front-end and each company having its own client portal makes it true satellite helpdesk.
You will need a Valid License key to install and run Vision Helpdesk.
Vision Helpdesk is licensed under their Software License Agreement.
Version : 3.5.4 Multi Domain / Satellite Helpdesk Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies at one place. With single front-end and each company having its own client portal makes it true satellite helpdesk. Multi Channel Helpdesk The ALL IN ONE customer support helpdesk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Online Issue Tracker Track issues online, Ticket creation using web interface and Email Parsing. Fetch emails using email piping, POP3, IMAP, POP3 SSL, IMAP SSL. Advance features like Two Way Email Parsing | Catch All Rules | Pre and Post Email parsing | manage Break-Lines Ticket Billing Prepaid and Postpaid Billing | Manage Credit | Create Invoice | Taxation | Bill Tickets Per Minute | Per Hour| Per Ticket | Per Post, Track Bill Time, Multi-Currency | Automation and much more.. Self Help Predefined Replies for Staff, Manage Knowledgebase for Clients and Staff, Create Forums, Question and Answer, Bug Submission, Feature Requests, Manage Downloads and more.. Automation Work Flow | SLA and Escalations — Automate your tickets work using rule based criteria and decide what action system should take on matching specific criteria conditions. Setup SLA’s and offer timely response to tickets. Blabby Private Social Hub for your staff members to communicate, share knowledge | files | presentations | collaborate on ticket issues. Custom Reports Build instant custom reports (charts, figures and tables) get insights of your helpdesk, measure and analyze the metrics that are important for your organization. |