Vision Helpdesk Print

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Vision Helpdesk is a Web-Based True Satellite Helpdesk Software that allows you to manage support for Multiple Companies at one place.
With single front-end and each company having its own client portal makes it true satellite helpdesk.
You will need a Valid License key to install and run Vision Helpdesk.
Vision Helpdesk is licensed under their Software License Agreement.
Version : 3.5.4

Multi Domain / Satellite Helpdesk

Vision Helpdesk is the only web-based helpdesk software that allows you
to manage support for multiple companies at one place. With single
front-end and each company having its own client portal makes it true
satellite helpdesk.


Multi Channel Helpdesk

The ALL IN ONE customer support helpdesk allows you to manage various
channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything
under single roof.


Online Issue Tracker

Track issues online, Ticket creation using web interface and Email
Parsing. Fetch emails using email piping, POP3, IMAP, POP3 SSL, IMAP
SSL. Advance features like Two Way Email Parsing | Catch All Rules | Pre
and Post Email parsing | manage Break-Lines


Ticket Billing

Prepaid and Postpaid Billing | Manage Credit | Create Invoice | 
Taxation |  Bill Tickets Per Minute | Per Hour| Per Ticket | Per Post,
Track Bill Time, Multi-Currency | Automation and much more..


Self Help

Predefined Replies for Staff, Manage Knowledgebase for Clients and
Staff, Create Forums, Question and Answer, Bug Submission, Feature
Requests, Manage Downloads  and more..


Automation

Work Flow | SLA and Escalations — Automate your tickets work using rule
based criteria and decide what action system should take on matching
specific criteria conditions. Setup SLA’s and offer timely response to
tickets.


Blabby

Private Social Hub for your staff members to communicate, share
knowledge | files | presentations | collaborate on ticket issues.


Custom Reports

Build instant custom reports (charts, figures and tables) get insights
of your helpdesk, measure and analyze the metrics that are important for
your organization.
 

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