Support Center

How can we Help ?

Please contact us at any time via ticketing system email. (fastest way to resolve any issues).
Please don't forget to check our Knowledge base (FAQ, Known Technical Issues) before you contact technical department.

Phone Support


When should I contact F.D.W. Hosting Company Support Team by phone?

There is only one subject matter: You cannot access your sites or server. Site outage lasting more than 10 minutes, in which you have rebooted your personal computer and verified that you can reach other websites.

Please forward all other technical related issues (which are: POP3 down, FTP down / errors, cannot access control panel, cannot access web mail, forgotten password request and so on) to 24/7 Online Help Desk:ticketing system email.

Please do not abuse emergency support. We offer this feature to allow our customers the power to alert us to really serious issues with our hosting services. THANK YOU.

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